We provide a tracking # via email with all the orders. Once the order leaves our building, it is your responsibility to track your order.
Carriers continue to experience intermittent delivery delays for some locations. We provide tracking # with all orders
Order/Shipping Information
GENERAL SHIPPING INFORMATION:
All orders are shipped within one business day and subject to product availability.
Estimated delivery time is provided at checkout after entering your address.
We ship from Vancouver, British Columbia, Canada with Fedex.
When an order ships, a tracking number will be emailed.
You may provide specific delivery instructions at checkout in the comment section.
Sales tax is charged according to the state, province, or territory to which the package is being shipped.
We do not ship internationally outside of Canada.
We do not ship to APO, FPO, or PO boxes.
The estimated delivery days may vary from what is shown on the Checkout page due to courier shipping practices, holidays, delivery location, weather, the item(s) ordered, etc.
Business days displayed with your selected shipping method are in effect the business day after the package is picked up the the courier.
Free Shipping Shipping
Free Shipping on orders over $95
Local Delivery
We offer local delivery for the cities of Metro Vancouver area. Orders received by 11am will be delivered the same day. Rates are shown at checkout.
FREE SHIPPING INFORMATION:
We offer free ground shipping on orders over $95CAD **
**Some remote locations are excluded from free shipping.
Remote locations are postal codes that are difficult to serve.
At checkout, we will display a message if your location do not qualify for free shipping.
PICK UPS - Covid-19
Pick up service is temporarily unavailable. We offer free shipping over $95.
Items are shipped via Purolator and FedEx. The buyer is responsible to provide an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over shipment once a package departs our building. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.
With a minimum purchase of $95 or more ground shipping is no cost to you.
You must purchase a total of $95 worth of merchandise only before taxes, shipping and handling.
Valid on ground Canadian shipping only. Shipping promotions do not apply to orders shipped to Nunavut, Yukon, the Northwest Territories or remote locations.
Additional charges apply for express shipping.
To see the shipping times, add any product to your cart. At checkout you can see shipping times, after you enter your shipping address.
SHIPPING TIMES
We use Fedex and Purolator for Shipping with traking.
Express shipping takes 1 business day (except remote locations) and ground shipping vary depending on the location.
To see the exact shipping times for your order, add any product to your cart. At checkout you can see shipping times, after you enter your shipping address.
We recommend that an order is placed with a one day buffer to allow for any currier delay during the delivery process.